Frequently Asked Questions
Questions? We're Here to Help!
Whether you're new to skating or a returning member, we've compiled answers to our most frequently asked questions. If you don't find what you're looking for, please don't hesitate to contact us, we're always happy to help!
We'd much rather answer your question than have you wondering.
Jump To
Getting Started
My child has never skated before. Is that okay?
Absolutely! Our beginner programs are designed for children with little or no skating experience. Our certified Skate Canada coaches provide a fun, supportive environment where every skater learns at their own pace.
How do I know which program is right for my child?
Programs are based on your child's age and skating experience.
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Pre CanSkate – Ages 3–9 who are new to skating.
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CanSkate – Ages 5+ learning basic skating skills.
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CanSkate Plus – Skaters who have successfully completed Stage 3.
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STARSkate – Figure skating program for eligible skaters.
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Teen & Adult Learn to Skate – Beginner to experienced adult skaters.
If you're unsure, contact us and we'll be happy to help.
My child has only skated a few times at public skating. Which program should they join?
If your child is still learning to balance and move independently on the ice, they'll likely fit into one of our beginner programs.
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Ages 3–9 and never skated before or needs assistance to get up, stand or WALK on the ice = Pre CanSkate
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Ages 3+ and can walk or glide without assistance and can get to standing on own = CanSkate
How old does my child have to be?
Children should be at least 3 years old to register in Pre CanSkate or CanSkate. We find this age, for most, a good time for the skaters to be able to leave their parent/caregiver on the other side of the boards and listen to instructions from our coaches. We have definitely had younger skaters on the ice and have had no trouble. The opposite is also true, that we have had older skaters on the ice that were not ready. The most important thing is that the skater has a positive experience with us.
My child is nervous. What if they don't want to go on the ice?
This is very common! Our coaches are experienced in helping new skaters feel comfortable and confident. We encourage parents to stay positive and give children time to adjust, most settle in quickly after a few lessons.
⛸ Equipment
What should my child wear?
Dress warmly in clothing that allows freedom of movement.
We recommend:
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Warm jacket
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Snow pants or athletic pants
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Gloves or mittens
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Thin socks
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Properly fitted skates
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CSA-approved hockey helmet (where required)
Does my child need figure skates?
No. Beginners may wear either figure skates or hockey skates as long as they fit properly and are in good condition. See our Equipment & Skate Care page for info on how to buy skates.
Do skates need to be sharpened?
Yes. We recommend sharpening skates before the first lesson and regularly throughout the season.
Where can I get skates sharpened?
Visit our Equipment & Skate Care page for recommended skate sharpening locations.
Does my child need a helmet?
Yes. Skaters working on CanSkate Stage 5 and below must wear a CSA-approved hockey helmet.
Bicycle and ski helmets are not permitted.
Registration
How do I register?
Registration is completed online through our registration system.
Simply choose your program, create an account if you're new, and complete your registration.
When does registration open?
Registration dates are posted on our website and social media. We recommend registering early, as some programs fill quickly.
Can I register after the session has started?
Yes, if space is available you can register at anytime during the season. Programs are built to teach at the skaters pace.
Is there a waiting list?
Yes. If a program is full, you can add your name to the waitlist.
Can I switch programs after registering?
If space is available, we will do our best to accommodate program changes.
Fees & Policies
What is included in my registration fee?
Your registration includes professional coaching, ice time, Skate Canada programming, report cards (where applicable), and Skate Canada membership.
Is the Skate Canada membership included?
The annual Skate Canada membership fee is required for all skaters and is added during registration.
Do you offer family discounts?
Yes! Please see our Registration page for current family and multi-program discounts.
What is your refund policy?
Please visit our Policies page for complete refund information.
Can I make up a missed class?
Make-up classes may be available if space permits. Requests must be submitted by email before the missed class and must be completed during the current skating season.
During the Season
How early should we arrive?
We recommend arriving 15 to 20 minutes before your session to allow time for dressing, putting on skates, and getting ready.
Can parents watch the lessons?
Yes! Parents and family members are welcome to watch from the viewing area.
Can parents go on the ice?
No. For safety reasons, only registered skaters, coaches, and approved volunteers are permitted on the ice during sessions.
What happens if my child is late?
No problem, send your skater out as soon as they are ready. The coaches or Program Assistance will help them find their group.
What happens if we miss a lesson?
Please notify the club if possible and request a make-up lesson if eligible.
What happens if the arena closes?
If sessions are cancelled due to weather or arena issues, we'll notify members by email and post updates on our website and social media whenever possible.
STARSkate
How do I join STARSkate?
Skaters must complete CanSkate Stage 6 (or equivalent) and receive approval from the coaching team.
Are private lessons required?
No. Private lessons are optional, especially at the Junior STAR level. Group lessons are included with STARSkate, and families can decide if and when private lessons are right for their skater.
How do I choose a coach?
Visit our How to Choose a Coach page for information and helpful tips.
How do assessments (tests) work?
Assessment opportunities are offered throughout the season. Visit our Test Days page for dates and registration information.
Can my child compete?
Yes! Competition is optional. Many STARSkate skaters choose to compete, while others skate for personal achievement and recreation.
Adult & Teen CanSkate
Do I need any previous skating experience?
Not at all! This program is designed for both complete beginners and those returning to skating after many years. Our coaches will help you progress at a pace that is comfortable for you.
Am I too old to learn to skate?
Absolutely not! Skating is a lifelong sport, and it's never too late to learn. Whether you're 13 or 73, our coaches create a welcoming and supportive environment for all participants.
Will I be the only beginner?
Definitely not. Many participants join with little or no skating experience. Everyone starts somewhere, and our coaches ensure that skaters feel comfortable and supported throughout the learning process.
What should I wear?
Dress warmly in comfortable clothing that allows you to move freely.
We recommend:
Warm jacket
Athletic pants or snow pants
Gloves or mittens
Thin socks
CSA-approved hockey helmet (if required)
Avoid bulky clothing that may restrict movement.
Do I need figure skates?
No. Beginners may wear either figure skates or hockey skates, as long as they fit properly and are in good condition.
Do my skates need to be sharpened?
Yes. New skates often require sharpening before their first use. Properly sharpened skates make it much easier to balance and learn new skills.
Do I have to wear a helmet?
A CSA-approved hockey helmet is required for skaters working on CanSkate Stage 4 and below.
Even if you're not required to wear one, many adults choose to wear a helmet while learning because it adds confidence and protection.
What if I fall?
Falling is a normal part of learning to skate! Our coaches will teach you safe ways to fall and get back up. As your balance and confidence improve, falls become much less frequent.
Can I take private lessons?
Yes! Private lessons are available for anyone who would like additional one-on-one instruction. However, they are completely optional and are not required to participate in the program. These are set up by you. You will need to contact a coach to arrange. See our coaches page for more information and contact details.
Can I register with a friend or family member?
Absolutely! Many participants enjoy learning alongside a spouse, friend, sibling, or child. Skating together can make the experience even more enjoyable.
Can I continue skating after I complete the program?
Yes! Once you've developed your basic skating skills, there are many opportunities to continue skating recreationally or explore other disciplines, including figure skating, hockey, ringette, and recreational ice sports.
What if I miss a class?
We do not offer another Adult & Teen CanSkate during the week. Therefore, we are unable to offer make-up classes for this program.
I'm nervous about joining. Is that normal?
Absolutely! Many adults and teens feel a little nervous before their first lesson, especially if they've never skated before. Our coaches are experienced in working with beginners and create a friendly, encouraging environment where everyone learns at their own pace. The goal is to have fun, build confidence, and enjoy being on the ice.
Club Information
How will I receive club updates?
Most club communication is sent by email. Please ensure your email address is up to date and check your junk folder regularly.
How can I volunteer?
Volunteers are always welcome! Watch for volunteer opportunities throughout the season or contact us to learn how you can get involved.
Who do I contact if I have a question?
Visit our Contact Us page or email us anytime—we're happy to help.
Where can I buy USC apparel?
Visit our USC Spirit Wear page for current ordering information.
Where can I find important dates?
Our Club Calendar includes session dates, assessment days, competitions, special events, and registration dates.
Still Have Questions?
If you can't find the answer you're looking for, we'd love to hear from you!
Email: info@uxbridgeskatingclub.com
Our volunteers and coaching team are always happy to help.